top of page

Shipping & Returns

Shipping Policy

1. General Information - All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location - Items offered on our website are only available for delivery to addresses in the United Kingdom. Any shipments outside of this region are available on request at an additional fee.

3. Delivery Time - An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to dispatch your order within 2 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we are closed over the Christmas holidays. 

4. Shipping Costs - Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

5. Damaged Items in Transport If there is any damage to the packaging on delivery, contact us immediately at

6. Questions If you have any questions about the delivery and shipment or your order, please contact us at

Return & Exchange Policy

1. Eligibility for Refunds/Exchanges - We offer refunds or exchanges for products that are damaged, defective, or significantly different from what was described on our Website. To be eligible for a refund or exchange, you must notify us within 14 days of receiving the product and provide proof of the issue, such as clear photos or a detailed description. 

2. Refund Process - Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund/exchange request. If approved, we will initiate the refund to your original payment method within 7 working days. Please note that the processing time for refunds may vary depending on your payment provider.​

​3. Shipping Costs - Shipping costs for returns or exchanges are the responsibility of the customer unless the return or exchange is due to an error on our part or if the product received is damaged, defective, or significantly different from what was described.


​4. Changes to the Refund/Exchange Policy - We reserve the right to update or modify this Refund/Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically.

5. Contact Us - If you have any questions or concerns about our Refund/Exchange Policy or if you need assistance with a refund or exchange request, please contact us at or message us on Social Media. Our dedicated customer support team is here to assist you.

bottom of page